Privacy Policy

1 Introduction

TriAxis IT Solutions ("TriAxis", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at triaxis.tech or engage with our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our website.

2 Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, and company name — submitted when you fill out our contact or inquiry forms.
• Usage Data: Information on how you access and use the website, including IP address, browser type, pages visited, time spent, and referring URLs.
• Communications: Any messages, questions, or feedback you send us via email or our contact form.
• Cookies and Tracking Data: We use cookies to improve your experience. See Section 6 for details.

3 How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and deliver the services you have requested
• Send you proposals, project updates, and relevant service information
• Improve and personalise your experience on our website
• Analyse website usage to improve performance and content
• Comply with applicable legal obligations
• Prevent fraud and protect the security of our systems

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

4 How We Share Your Information

We may share your information only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our website and delivering services (e.g. email platforms, analytics tools), under strict confidentiality agreements.
• Legal Requirements: If required by law or in response to valid legal requests from public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction with prior notice.

5 Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law. Contact form submissions are retained for up to 24 months. You may request deletion of your data at any time by contacting us at hello@triaxis.tech.

6 Cookies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience. We use:

• Essential Cookies: Required for basic website functionality such as theme preference storage.
• Analytics Cookies: Help us understand how visitors interact with our site using aggregated, anonymous data.

You can control or disable cookies through your browser settings. Disabling cookies may affect some aspects of website functionality.

7 Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction — including encrypted communications (HTTPS), access controls, and regular security reviews.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

8 Your Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict the processing of your data
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at hello@triaxis.tech. We will respond within 30 days.

9 Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites and encourage you to review their individual privacy policies.

10 Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will delete it promptly.

11 Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by updating the "Last Updated" date at the top of this page. Continued use of our website after changes are posted constitutes acceptance of the updated policy.